FAQs

Subscribing to Incidents

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Can we run workflows on private incidents?

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Can I delete or hide an incident?

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I have existing incident channels, can those be imported?

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Can I reopen an incident?

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Can we edit the timeline?

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Can we change where incidents get announced?

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Can we create conditional Custom Fields?

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Why can't I see all my team in the drop-down of incident roles?

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Can we create incidents from a Linear ticket?

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Can we create incidents or actions from an existing Slack message?

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Can I rename an incident?

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Alerts and automatic incident creation

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Can we mark incidents as sensitive and restrict access?

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Can we run fake incidents to sandbox incident.io?

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How does the "Rate this incident" feedback feature work?

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Can multi-channel slack guest users interact with the incident.io bot?

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Why are my incidents not being announced?

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How do I change a custom field from fixed list to user-defined options?

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Can I set a custom field directly from Slack using a command?

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How do I convert a private Slack incident channel to public?

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How does the duplicate incident prevention feature work?

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