Can I reopen an incident?

Yes - it's very simple!

• Go to the incident slack channel

• Use the command /inc update

• Update the incident status to the relevant "open" status

  

You can also do this within the dashboard. Just head to the incident's homepage and click Share update. You'll then see the pop-up shown below where you can re-open the incident.

If your incident channel has been archived:

• Go to the slack channel

• Go to settings

• Unarchive the channel

• Then complete the above steps!