Context

When managing on-call rotations, teams often want to sync multiple schedules (such as primary and secondary on-call, or Level 1 and Level 2 support) to a single Slack user group. This would allow team members to notify all currently on-call personnel using a single @mention in Slack.

Answer

Currently, it is not possible to sync multiple schedules to a single Slack user group. When setting up schedule sync with Slack, you can only connect one schedule per user group.

Here are some alternative approaches you can consider:

• Create separate user groups for each schedule (e.g., @primary-oncall and @secondary-oncall)

• Use a single schedule with multiple rotations instead of separate schedules

  • Each rotation can represent different groups (e.g., primary and shadow rotations)

  • Note: This approach may not work if you need different escalation paths between the rotations