Updating an incident's status and details

Last updated: April 22, 2025

Want to update specific incident details (e.g. severity, status, roles, summary etc.) without broadcasting a full-blown status update?

You can do this from the incident's Slack channel (#inc-...) at the speed of light ⚡️, with just a few handy Slack commands (there are more!)

🧙‍♂ The One Command to Rule Them All:

/incident

From the incident's Slack channel (#inc-...), this will make a drop-down appear of everything you need to update an incident's details.

Easy peasy lemon squeezy 🍋

For the power users out there, you can also use the following quick shortcuts:

Update the incident's severity	`/incident severity`
Update the incident's status	`/incident status` (or `/inc resolve` to directly mark a live incident as resolved)
Update the incident's summary	`/incident summary`
Update the roles/lead	`/incident roles` or `/incident lead`
Update Custom Fields	`/incident fields`
Update Actions	`/incident actions`

💡 Some (and soon all!) details are also editable from the web app on the incident's Homepage.