Using Linear to track your team's tasks? Using Linear to triage your team's tasks?

This is how you can export your incident to-dos to Linear to keep everything centralized, and automatically assign tasks according to your incident schedules.

🎮 What we can do with Linear

✨ Assign triage tickets automatically

If you use On-call with incident.io, you can combine this with Linear's Triage functionality to automatically action triage tasks to who is currently on call on your incident.io schedules.

➡ Exporting follow-ups

1⃣ Export your incident follow-ups to Linear;

2⃣ Sync the status of your tasks between Linear and incident.io, so you can work in Linear without worrying about updating statuses manually in incident.io!

3⃣ Bulk Exports through the Follow-ups tab.

4⃣ Export templates, this enables you to pre-set values to fields that can be used when exporting follow-ups.

5⃣ Auto-exports to Linear, you can automate the export process of follow-ups based on certain incident criteria, such as severity, and specific custom fields such as responsible teams

... get in touch to give us your wishlist!

🛠 Setting Up

Adding Linear to incident.io is simple.

1⃣ Go to Settings > Integrations

Hit Connect next to Linear.

2⃣ Log into Linear

💡We currently only support one single Linear workspace.

3⃣ Enable a Triage action for your team on Linear

In linear.app/settings/teams/your-team/triage, select Notify or Assign as a Triage action and click Use schedule to pick which incident.io schedule you want to automatically use.

That's it! 🎉

FAQ

What follow-up data is synced to and from Linear?

• Status, Title, Description, and Assignee will all go from Linear to incident.

• The Title and Description fields will go from incident to Linear.

What schedule data is synced to Linear?

• Schedule name and times for the next 5 weeks will go from incident to Linear.

What if I have multiple rotas in incident.io, who will be assigned to the triage tickets in Linear?

• Linear will assign the person which comes from the first rota hat is active

• Example: If you have a rota 9am-5pm and a rota 5pm-12am, then we'll return whoever is on shift for each of those. But it you have a first rota that's 24/7, the person on that will always be assigned to the Linear triage tickets.

If you run into any issues, get in touch 👋